Our Commitment to Player Safety
At Zono Club, online gaming should always remain an enjoyable form of casual entertainment. While the majority of players participate within their personal limits, we recognize that gaming can become challenging for some individuals if not managed carefully.
We are dedicated to providing clear information, practical self-assessment tools, and responsive account control features to help you maintain full control over your time and spending on our platform.
Practical Rules for Healthy Gameplay
To ensure mobile gaming stays fun and stress-free, we recommend adopting these basic habits:
- Set a fixed budget: Decide how much money you can comfortably afford to spend before starting a session, and never exceed that limit.
- Treat it as entertainment: View gameplay as leisure time rather than a guaranteed source of income or a way to solve financial difficulties.
- Never chase losses: Trying to recover losses in subsequent rounds often leads to bigger mistakes. Take a break if a session isn't going your way.
- Monitor your screen time: Take regular breaks from your phone screen to keep a clear perspective and avoid extended continuous play.
- Avoid playing under stress: Don't play when tired, emotional, or under the influence of alcohol, as this can affect your judgment.
Self-Assessment: Recognizing the Signs
It can be helpful to evaluate your gaming habits regularly. Ask yourself these questions:
- Are you spending more time or money on gaming than you originally planned?
- Do you skip family events, work commitments, or social activities to continue playing?
- Do you feel anxious, frustrated, or irritable when trying to stop or take a break?
- Have you ever borrowed money or used essential household funds to continue gaming?
If you answered "yes" to any of these questions, consider stepping back and utilizing our account control options to take a break.
Account Pause & Self-Exclusion
If you feel you need time away from the platform, we offer flexible self-exclusion features:
Temporary Account Pause
You can request to temporarily suspend your profile access for a specified period (e.g., 7 days, 30 days, or 90 days). During this time, login access will be temporarily locked.
Permanent Self-Exclusion
If you wish to stop playing permanently, you can submit a request through player support to close your account permanently and block your registered mobile number from re-registering.
18+ Age Verification & Minor Protection
Zono Club strictly enforces an 18+ age restriction policy. Persons under 18 years of age are not permitted to register, log in, or play on our platform.
If you share a smartphone or computer with minors in your household, we strongly recommend using password locks, browser restrictions, and parental control applications to prevent unauthorized access.
Getting Support
If you or someone you know is experiencing difficulties related to online gaming, we encourage reaching out for help. For account suspension or self-exclusion requests, visit our FAQ Section or submit a ticket directly through the player help desk in the mobile app.